Dnb Sucks Customer Reviews and Feedback

From Everything.Sucks

The Dun & Bradstreet Corporation is a company that provides commercial data, analytics, and insights for businesses. It is headquartered in Short Hills, a community in Millburn, New Jersey, U.S.

James angrily mentioned, "Hello, We were awarded 2 federal contracts that require registration with Sam.gov. When registering, our active duns number will not match. The number has been entered correctly, reverified by our org. on the D&B website. Out team has spent hours, chatting, attempting to call and messaging D&B and either receive redirects with no solution or ignored. We never created the D&B profile and did not authorize the use of our company data."

Reviews

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Trust Clerk/Administrative Assistant (Former Employee) says

"Not much to really say. I enjoyed working there in my youth. People were friendly and wonderful to work with. If your just out of HS and need a job go for it."

TELLER (Former Employee) says

"DNB First is a very strong company and with it's conservative practices has enabled it to become one of the areas most competitive banks. In a recession, the company grew and was even able to make dividend payments which attests to its business practices and culture."

Former Employee - Anonymous Employee says

"I worked at DNB full-time for more than 3 years Cons: Terrible management, culture changed drastically over 5 years I was there. HR is terrible."

Current Employee - Business Architect says

"I have been working at DNB full-time for more than 10 years Cons: No real room for invention and creativity. Lack of vision and direction. Sub par pension, life insurance and health plans. Working in DNB Bank is like undergoing gender adjustment. You are met by det best intentions and support for your ideas and ambitions. However when passing through the door, you are forced to conform to norm. You will not have the necessary tools, access nor resources needed to excel."

Current Employee - IT Manager says

"I have been working at DNB full-time for more than 10 years Cons: You have much freedom doing your work"

Former Employee - Banking says

"I worked at DNB full-time Cons: Horrible management and systems are outdated"

Sales Executive says

"I worked at DNB for more than 5 years Cons: Cultural shift underway; Siloed environment"

Former Employee - Case Administrator says

"I worked at DNB full-time for more than 3 years Cons: Low salary compared to other Norwegian banks with similar positions"

Former Employee - Senior Business Development Manager says

"I worked at DNB full-time Cons: slightly conservative organizational structure. However, quite common among banks"

Current Employee - IT Architect says

"I have been working at DNB full-time for less than a year Cons: The used tools due to security are quite annoying and easily could lead to quit (have seen some examples)"

Former Employee - Equity Research Analyst says

"I worked at DNB full-time Cons: No teamwork or team spirit."

Current Employee - Anonymous Employee says

"I have been working at DNB full-time Cons: small wages, no sense of appreciation, not a lot of people care bout their job"

CH says

"Don't use this data service! It is a waste of money and time!

I own a small business and decided to invest in D&B/Hoovers to help us find key people, companies and contact information. The information is old, out of date and you can find better data on LinkedIn and Google without the investment.

I knew it was especially bad when I looked up my own company. While they showed the company, it only showed two people and I wasn't one of them. Granted, we are a small business but I signed up for a D-U-N-S number almost 9 years ago (essentially registering with D&B directly) where I gave them all of our information. They don't even have the data I gave them directly. I am very easy to find in cyberspace and have 30K connections on LinkedIn. My information is all over our website as the CEO and they don't even show me in their database.

Additionally, many examples abound where our data team found the CEO, or C-Suite person, they have listed hasn't been at that company for more than 5 years. When we found that same person on LinkedIn with a simple search. We could easily get better data for free.

When I brought this up to our contact person at D&B he did try to get us some help. The tech person we visited with just ran us through the basic training we had before and there was never any answers for why their data is so old and out of date. Worse, when I asked to just end the 1 year agreement citing that it was not at all what they said it was, they refused. I even offered to let them keep the money I had already paid them which was for half of they year. They still refused. I tried everything I could to see if they would work with me to come to a reasonable solution. They essentially told me they weren't interested.

Don't sign their agreement! Don't pay for their worthless old data! There are much better options."

Gavin Murphy says

"During this time of Covid 2020, the HMRC extended filing deadlines by 3 months and the D&B rating system was not ajdusted to take this change into account thus plunging our and probably thousands of company rating to a non-creditworthy status.
Poor."

BB says

"Accuracy and CS issues. Look around, see more."

Rose Sorenson says

"I HATE that i have to use them register in the government's sam.gov system. Their website is confusing and glitchy. Their customer service is sub par. And worst of all, they constantly harass me trying to upsell me on services."

Stephanie Jean says

"Horrible, I phoned to get a duns and the girl I spoke with was incredibly uneducated. She took my business name and asked a couple questions, and said if I was approved after they did their verification check that they would be in contact. 6 weeks later, no contact! I even specifically asked her what kind of documentation or info I could offer to help the process along, and she told me it was a secret how they verified businesses so there was nothing I could provide. This girl was very wrongly trained, as after waiting 6 weeks and not hearing back, I looked more into the application process, and you can apply online and submit 2 verification business documents, and online it is very specific what you need. I find it incredibly strange this girl I spoke to was so cryptic about the verification process, and in return, I wasted 6 weeks waiting for a duns that would never come due to the incompetent training with their business."

Erin Dolan says

"Our credit signal automatically renewed without any advanced notice and was taken out of our checking account. When my CFO called to cancel our renewal they stated it was complete, but were very rude. One week later after not recieving a refund in our business checking account I called credit signal customer service. I spoke with two customer service representatives and they were extremely rude. When I asked for verification of the conversation, the representative stated- you will get an email. I then told her, "Ashley", how we did not receive a confirmation email last time and we did not receive a credit. She sighed and said fine here is your confirmation number. I will never do business with this company again."

KJ says

"So disappointed in this company, but more specifically Ben Bradley, the "Customer Success Manager". We were having a very civil conversation about cancelling our subscription but he wasn’t hearing me out so I very politely asked him to speak with Nate Calvert or another supervisor two different times and he blatantly ignored me... as in, he paused and didn't respond to my question and started talking about something different, disregarding my question completely. Then when I asked a third time I said “I’ve asked twice now to speak with Nate or another supervisor, can I please speak to him now?” and he said, “I’m not going to transfer you to him”. I said, why? And he said “He’s not next to me. He’s going to say the same thing, he told me to offer you 25%”. I said “that’s okay, I’d still like to talk to him if you could please transfer me to him” and he said “I’m not going to do that. I’ll copy you on an email and you two can connect at a later date” and I said “no, I would like to talk to him now” and while I was saying that he HUNG UP ON ME. I’ve never felt so disrespected by a vendor before. I was so upset. I cannot believe he is still with the company after disrespecting a client so much. Do not treat someone like that who you want business from. SO upsetting."

Chris Onslow says

"Dealt with a salesman who was ok to start with but when I followed up he contacted me and acted in a very brusk manner so decided to place our business with another provider."

Hrishi says

"I deal with lot of companies for regulatory compliance purpose. If you check the D&B database they have duplicate DUNS number for many companies. They don't mention address properly, even after companies provide then correct address. If someone contact D&B for for updating address they will ask to buy their rating package which cost more than thousand dollars. It is really surprising why federal agencies have tie up with D&B! The company who cannot maintain its database properly how they can rate or evaluate other companies business. Really worst global company on whom federal agencies are relying."

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